Privacy Policy
At Moments Stilled, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and custom crystal engraving services.
1.Information We Collect
We only collect information that is necessary to process your order and provide you with our services:
Personal information: Your name, email address, shipping address, phone number, and payment details (processed securely by our payment provider).
Order information: The custom photos, text, and special instructions you submit for your 3D crystal engraving.
Technical information: Your IP address, browser type, device information, and website usage data (collected via cookies to improve your shopping experience).
2. How We Use Your Information
We use your information for the following purposes only:
To process, produce, and ship your custom crystal order.
To communicate with you about your order status, updates, or customer support requests.
To verify your identity and prevent fraud.
To improve our website, products, and customer service experience.
To send you order-related emails (such as shipping confirmations) — you can opt out of marketing emails at any time.
We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.
3. Protection of Your Photos & Personal Data
Your submitted photos are the heart of our service, and we treat them with the utmost care:
Your photos are only used to create your custom crystal, and are not stored longer than necessary to fulfill your order.
We do not share your photos with any third parties, except as required to process your order (e.g., with our production team, under strict confidentiality agreements).
Our website uses secure SSL encryption to protect your personal and payment information during transmission.
We store your data on secure servers, and only authorized personnel have access to this information.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
These help us remember your preferences, analyze website traffic, and personalize content.
You can disable cookies through your browser settings, but this may affect the functionality of our website.
5. Third-Party Services
We may use trusted third-party services to support our business operations, such as:
Payment processors (to handle secure transactions).
Shipping carriers (to deliver your order).
Analytics tools (to understand how our website is used).
These third parties have their own privacy policies, and we ensure they comply with applicable data protection laws.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information (subject to our legal obligations).
Opt out of marketing communications.
To exercise any of these rights, please contact us at 17769479070@163.com.
7. Children’s Privacy
Our services are intended for users aged 18 and older.
We do not knowingly collect personal information from children under the age of 13.
If you believe we have collected information from a child, please contact us immediately so we can remove it.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at:
Email: 17769479070@163.com